Frequently asked Questions

What type of leather(s)  does  Mudhouse  use for  making products? 

We use a combination of natural grained leathers with a wide range of finishes for each product, depending on its functionality and the aesthetics we strive to achieve. We only use leathers from bovine hide ( HSN code 4107)   the use of  which is permitted by Indian law.   

The leather we use are selected from primarily vegetable tanned hides. Natural blemishes are maintained since we believe they add to the natural look and feel of good leather. In each of our product, we use a combination of thick, thin, smooth or heavy grained leathers in order to get the best combination of aesthetics and functionality. 

What are the advantages and disadvantages of handcrafting? 

Handcrafting is an age old process which gives the product superior aesthetics and a distinct rugged look.  Handcrafting of footwear makes it feasible for us to alter the shape of the footwear to suit the contours of the wearer's foot thus ensuring better fit and  make it visually more pleasing.  Handcrafting allows the crafter to access every nook of the product and ensure that stitching comes exactly where the load gets distributed.  For handcrafting we can use threads that are far thicker than feasible for machined product thus ensuring greater load bearing capacity and longer life.   Handcrafting allows for making small batch sizes of each design thus affording the customer a certain amount of uniqueness. Handcrafted products can be repaired using a simpler process and with less equipment, thus making them reuse friendly. Handcrafted products result in lesser wastage of leather.

However handcrafting requires a significantly higher amount of human labour and therefore costs significantly higher than a machine crafted product. 

Can the  Mudhouse products be repaired?


Worn out products can be refurbished -  By resoling sandals and restitching bags. We will first assess the cost of repair and intimate you when an item is sent to us.  The customer has to bear the cost of repair as well as the cost of shipping both ways. We reserve the right to refuse repair if an item is mutilated beyond reasonable repair or repair is infeasible due to other reasons.

Are the pictures on the Mudhouse web store the actual product that will be shipped to me? 

The pictures on the web store are of the actual products  made by us. However they may belong to a different batch and therefore the colours and texture may have slight variation depending on the batch of the leather. If you have concern, you can  request us to send you an actual picture of the product before shipping and we will be happy to oblige.

Can I return a product which I ordered from Mudhouse? 

Unused standard products ordered from our webstore can be returned using the online process by complying with the process explained in our 'Return and Refund'  section of our terms and conditions. For an in-store purchase please follow the terms intimated to you by the store.  Custom made products can be returned for a partial refund or exchange. (Please read our terms and conditions page to get the entire information on this.)

What if I am unsure about my footwear size? 
The sizes for shoes and open sandals can be different for most people. So unless you are sure of your sandals size, you can request the size to be verified through a foot size measurement. Write to us after you make your footwear order and we can send you measuring instructions. We may ask you to send us a photograph of your foot for certain styles of sandals.

Can Mudhouse products be customised? 

In most cases, a mudhouse designed footwear can be customised to your foot size if a standard size won't fit you.  Some Mudhouse bags can also be made in a different colour combination than the ones shown on our web-store. Most of our bags and accessories can be personalised by adding a name or message tag made of brass or engraved leather.  If you have a custom order for a specific product to meet your need, and you are willing to order a minimum of  10 pieces of the same design, then we are able to develop a custom design for you. In all these cases  you need to first speak to us about the feasibility, cost and timeline  of such a change/development  before making an order.


59/2 Bettadasapura Thogur Road

Electronic City Phase 1 (Opp Xaviers School)
Bangalore 560100

Phone and WhatsApp: + 91 99005 80808

Phone : +91 99005 80808

Email :support @ mudhouse.in

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