Refund policy

Please read our return policy before you read this section.

STANDARD ITEMS

  • We will refund, or exchange, any standard unworn / unused item up to 30 days from its ship date.
  • Before returning any merchandise contact us at +91 80 500 933 93 or by e-mail at support@mudhouse.in to obtain a RMA# (Returned Merchandise Authorization number).
  • In case of a refund, return credit will be affected only once we receive the returned merchandise in original condition. All credits will be issued to your account through which the payment was made to us.

CUSTOM MADE ITEMS

  • All items made against order, like customized or custom-printed goods, are not eligible for returns or refund. Customized footwear can be altered  if the size is ill fitting.
  • In order to exchange an item you need to go through the returns process as described above. A replacement will be sent as soon as it is custom made and will take the standard duration as stated against the product description.